3.1×
increase in booked appointments
< 30s
average response time (was 4+ hours)
67%
reduction in no-show rate
$47K
additional monthly revenue
Challenge
Mitchell Plumbing was growing fast but losing leads even faster. With 40–60 inbound calls per day, their two-person office staff couldn't keep up. Voicemails went unreturned for hours, web form leads sat in an inbox, and 35% of booked appointments were no-shows.
Solution
We deployed a three-part automation system: an AI SMS responder engaging every missed call within 30 seconds, a smart booking flow qualifying jobs and scheduling on technician calendars, and a multi-touch reminder sequence at 24h, 2h, and 30min before each appointment.
“We went from missing half our leads to booking 90% of them automatically.”
Sarah Mitchell — Owner, Mitchell Plumbing Co.